Keep your business running with fast helpdesk support, scheduled onsite visits, and proactive maintenance - packaged into simple monthly plans.
When your team can’t log in, printers won’t cooperate, or updates break right before a deadline, the cost isn’t just frustration – it’s real downtime. PC Revive’s Small Business IT Support Plans give you predictable coverage for the computers and networks you rely on every day, with clear response times, a friendly local team, and support that scales as you grow in West Palm Beach and across Palm Beach County.
Who these plans are for
- Offices with 3–50 Windows devices. Ideal for teams using laptops and desktops that need consistent maintenance and rapid support without an in‑house IT hire.
- Local service businesses and professional firms. Medical/dental practices, legal/financial offices, and growing startups that depend on stable email, Wi‑Fi, and line‑of‑business apps.
- Leaders who want one accountable partner. Centralize tickets, remote sessions, and onsite visits so issues don’t bounce between vendors.
Prefer a lighter engagement first? Explore our IT Support overview and step up to a plan when you’re ready.
Simple plan tiers
Every business is different, but most fall into these patterns. We’ll right‑size the plan during onboarding and document exactly what’s covered.
Core – Keep things stable
Remote helpdesk during business hours, monthly onsite, monitoring/patching, endpoint security, ticketing portal access. Ideal for smaller offices that need dependable basics and predictable support windows.
Plus – Move faster
Everything in Core, plus faster response targets, bi‑weekly onsite, user onboarding/offboarding, printer/file‑share management, and quarterly reviews. Best for teams adding headcount or adopting new tools.
Pro – Always‑on partner
Everything in Plus, plus after‑hours emergency coverage, monthly vCIO check‑ins, baseline security policies (MFA, password policy), and compliance‑friendly documentation. Built for firms with stricter uptime or audit needs.
We’ll map each plan to your device count and business hours. If you’re opening a new location, we can fold that project into your first quarter.
What’s included in every plan
Helpdesk & Remote Sessions
When something breaks, your team opens a ticket and a technician jumps in with a secure remote session. Most issues – email problems, login errors, printer mapping, app glitches – get resolved on first touch. If hands‑on work is required, we schedule an onsite visit.
- Centralized ticketing and updates. One portal for requests, status, and tech notes; fewer “who’s handling this?” moments.
- Business‑app troubleshooting. Windows, Microsoft 365, Google Workspace, printers, and common SMB software – handled without finger‑pointing.
- Clear escalation path. If an issue needs physical access or specialized tools, we convert the ticket to an onsite and keep the timeline transparent.
Need remote‑only help today? See our Remote Support.
Scheduled Onsite Visits
Some fixes and projects need hands on a keyboard. Your plan includes recurring onsite time for workstation setups, wiring checks, Wi‑Fi tuning, and preventative maintenance that’s hard to do over a screen share. Onsite windows are pre‑booked to minimize disruption and keep improvements moving.
Networking & Wi‑Fi Support
A stable network is half the battle. We also make shared devices painless – need a multi‑function printer set up for scan‑to‑email or a label printer working across workstations? We’ve got it covered with Printer Setup and driver management. We configure and support routers, firewalls, switches, and secure business Wi‑Fi – so printers, VoIP phones, and file shares stay online. We can also review ISP plans, optimize placement of access points, and segment guest traffic from staff.
Planning changes to your LAN or Wi‑Fi? See Networking Setup.
Backup & Recovery Guidance
Backups aren’t helpful unless they restore quickly. We review how you protect critical data, help you implement practical restore points, and test them periodically so you’re never guessing after an accident or outage.
Start or standardize backups with our Data Backup service.
Why plans matter (with numbers)
- Tight labor market, low tolerance for outages. The West Palm Beach area unemployment rate was 2.9% in May 2024, indicating a competitive job market – every hour of downtime hits productivity harder when teams are lean (FloridaCommerce, May 2024 press release).
- Downtime gets expensive fast. Industry benchmarks estimate downtime ranging from $100,000 to $540,000 per hour depending on business size and stack; even SMBs feel meaningful losses in minutes (Atlassian – Cost of Downtime).
Bottom line: proactive patching, monitoring, and rapid helpdesk response are the cheapest way to buy back uptime.
New‑hire onboarding & offboarding
Turnover shouldn’t turn into chaos. We standardize user setup and access so people can work on day one – and former employees lose access immediately when they leave.
- Account provisioning. Create Microsoft 365 or Google Workspace identities, enroll MFA, and place users in the right groups.
- Workstation readiness. Install required apps, map drives and printers, configure Outlook or Gmail, and apply device policies. If you’re refreshing devices, we can handle full Computer Setup so new hires are productive on day one.
- Secure offboarding. Disable accounts, secure company data, reclaim devices, and prep machines for the next hire with a clear audit trail.
Security basics built into your plan
Good security is a set of simple habits and controls that run every day.
- Endpoint protection & patching. AV/EDR plus Windows and third‑party updates reduce known vulnerabilities and close common attack paths.
- MFA and password policy. Multi‑factor authentication and sane password rules cut account‑takeover risk without slowing people down.
- Least privilege. Standard user accounts by default; admin elevation only when necessary, with logs.
- Backups that restore. Tested, documented restore points for critical data so recovery is measured in minutes, not days.
- Awareness. Brief phishing and safe‑sharing reminders to reduce human‑error incidents. For additional best practices, we align to CISA’s Small Business Cybersecurity guidance so your policies mirror proven recommendations.
Related services you might pair with your plan
- IT Support (overview): What’s covered if you’re not ready for a monthly plan.
- Remote Support: Fast remote troubleshooting when something breaks.
- Networking Setup: Routers, firewalls, secure Wi‑Fi, and cabling.
- Data Backup: Practical backups with tested restores.
- Computer Setup: New devices configured and policy‑ready.
- Laptop Repair Services: Hardware fixes that plans can route to.
- Blue Screen Fix: Diagnostics when Windows crashes recur.
- PC Upgrades: Speed up aging machines for longer life.
- Replacements & Upgrades Hub: Central page for hardware swaps.
- Drive Replacement: Swap failing HDDs/SSDs with data preserved.
- RAM Upgrade: Improve multitasking on workstations.
- Areas We Serve: Check city coverage and response windows.
- Contact PC Revive: Book an assessment and right‑size a plan.
Why PC Revive for West Palm Beach SMBs
We’re a local team supporting desktops, laptops, small office servers, NAS devices, and VoIP phones across West Palm Beach, Palm Beach Gardens, Wellington, Boynton Beach, Delray Beach, Boca Raton, and Jupiter. You get practical fixes, clear communication, and a plan that grows with you.
Local context that matters:
- Low unemployment amplifies downtime impact. With the area jobless rate at 2.9% (May 2024), even brief outages ripple through lean teams (FloridaCommerce).
- A large, tech‑reliant workforce. ~752k employed county‑wide in 2024 means a lot of email, Wi‑Fi, and collaboration traffic to keep healthy (FRED).
Where we work most: West Palm Beach • Boca Raton • Delray Beach • Boynton Beach • Wellington • Palm Beach Gardens • Jupiter
Ready to stop firefighting and start planning?
Get a quick assessment and a right‑sized plan. We’ll stabilize what you have, document what you need, and give your team one place to call when something breaks.
Start here: Contact PC Revive
PC Revive
Address: 1425 Osceola Dr, West Palm Beach, FL 33409
Phone Number: (561) 870-5913
Email: evan@pcrevive.org
Google Maps: Find Us Here
Business Hours:
Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM
FAQs
Yes – Windows laptops and desktops are our bread and butter. We also support common peripherals (printers, scanners, webcams) and line-of-business apps your team relies on.
Absolutely. We handle site surveys, ISP coordination, router/firewall setup, secure Wi-Fi, workstations, printers, and go-live support. Start with our Networking Setup.
We implement sensible baselines – MFA, patching, backups, and access control – and can provide monthly reports. If you have specific frameworks, we’ll align the scope and documentation accordingly.
Our Pro tier includes emergency coverage. We’ll define what qualifies as urgent, establish the contact path, and document the escalation process during onboarding.
Pricing is based on device count, response windows, and onsite frequency. After a quick assessment, we provide a written proposal that maps features to your needs.
Break-fix is reactive – you call when something breaks. Plans are proactive – you get monitoring, patching, security, and scheduled onsite time that reduce issues and downtime. Plans also include defined response targets and account management.
We act as your single point of contact. When a ticket involves a vendor (accounting software, EHR, CRM, VoIP), we gather logs and error details, open the vendor case on your behalf, and drive it to resolution while keeping you updated in the ticket.